Products that are shipped within the continental United States are processed within 2 to 7 business days from the time we receive your on-line order. For mail orders however, please allow an additional 7 business days for processing. Your products are then shipped via UPS. If you are shipping to Alaska, Hawaii or Puerto Rico or international destinations, please look at the Outside Continental US Shipment information below. We DO NOT ship to PO Boxes, shipping address must be a valid residentail or business address.
Within the US, non standard delivery/ handling on some items may require additional shipping costs & delivery time due to weight. Shipments to Alaska, Hawaii & Puerto Rico require an additional shipping charge. International deliveries - shipping rates for deliveries outside the US including APOs and FPOs, vary based on destination.
Note: Products are not shipped until payment has been verified and cleared through our bank account. Check may take up to seven days.
Outside Continental US Shipment
We will provide a quote for shipping charges. We are not responsible for custom duties or fees. You are responsible to be aware of your country's rules.
We are not responsible for any product loss, return/additional shipping or other charges for customers who input incorrect or incomplete shipping or billing information
In order to return a product, you must contact Anatomy Tools by phone, or follow these 8 step instructions, “BEFORE” attempting to return a product.
1) Ship back the item(s) within 21 days of the postmarked shipping date on your package,
2) Ship the item to our head office labeled as the following:
1912 Stanford Street
Alameda CA 94501, USA
3) you must ship item(s) using the complete & original packaging,
4) you must complete all the information on the "return instructions slip" accurately & honestly to the best of your ability.
5) you must ship item(s) using a carrier service with a tracking number assigned to your return & include this tracking number on the "return instructions slip".
6) you must include your reason(s) for return on the return slip provided with your invoice receipt,
7) you must let us know if you wish 1/ a prompt replacement or 2/ a refund for the amount of the merchandise (minus the original shipping/handling costs)
8) If your shipment did not include a "return instructions slip", DO NOT RETURN YOUR ITEM please email Anatomy Tools at: email@example.com telling them this issue and they will email you the correct return slip for your order.